Have Automation Theory maintain MySQL for you! Our maintenance package is a monthly subscription to all of our MySQL products for MSPs with ConnectWise Automate.
Note: We maintain a strict client-to-DBA ratio, and availability for this service is limited. New clients will be accepted on a first-come-first-served basis until capacity is reached.
MySQL Maintenance Package details
ConnectWise Automate is the core of many MSPs, and the heart of Automate is its MySQL database. In today’s IT market, MSPs are growing faster than ever, and the need for securing RMMs is ever-increasing. Scaling, securing, and maintaining MySQL is outside the wheelhouse of many IT providers, resulting in poor performance and underlying security flaws. Additionally, ongoing vulnerability patching is a requirement for compliance and insurance policies.
In response to this need, we’ve created a maintenance package as a one-stop-shop for everything MSPs need to scale and secure Automate’s MySQL database.
Benefits
 | Fully Managed | Trained DBAs manage patching and configuration of MySQL |
 | Proactive | We alert you when patches are available and when action is required |
 | Designed for MSPs | We coordinate after-hours upgrade windows with your staff |
Features
| Database Tuner | Plugin for real-time database performance tuning |
| Database Tuneup | Annual review and performance baseline of the configuration file |
| MySQL Patching | Quarterly updates to keep your database stable, secure, and compliant |
| Expert DBAs | A support team to help diagnose and troubleshoot MySQL related issues |
Success Stories
Automation Theory swiftly resolved our Automate critical server issues during CrowdStrike outage
We cannot express enough gratitude to Automation Theory for their incredible support during the recent CrowdStrike bug that took down half of the internet. Our MSP was impacted, with all our clients’ endpoints and our ConnectWise Automate server experiencing a BSOD. This outage brought our operations to a halt. After remediating the BSOD on our Automate server, we weren’t able to get Automate to start, with the LabMySQL service crashing consistently.
In the early hours of Friday morning. at 5:43 am, we reached out to Automation Theory, desperate for assistance. To our immense relief, we received a prompt response by 6:21 am, offering a virtual meeting to address the issue. By 9 am, thanks to their expertise and swift action, our Automate server was up and running smoothly again, despite the challenging circumstances.
Automation Theory’s professionalism, responsiveness, and technical proficiency were outstanding. Their ability to resolve our critical issues on such short notice, especially during a global outage, was nothing short of impressive. We highly recommend Automation Theory to any organization in need of reliable Automate consulting.
Thank you, Automation Theory, for your exceptional service and dedication.
Migration of MySQL 5.7 to 8.0 for On-Prem Automate Server
The project was scheduled in quickly from my order.
Jeremy completed the migration without any issues and provided additional technical information on improving Automate performance.
I am very impressed with the service and overall delivery of this project and would highly recommend this service.
Tiers and Pricing
| Lite | Full | |
| Agent Count | Under 5,000 | Over 5,000 |