Scaling ConnectWise Automate with a 3-way split

RMM scaling is an increasingly common conversation as M&A transactions abound in the MSP space. As companies merge (or experience rapid organic growth), questions arise regarding how scalable Connectwise Automate is. The initial answers might seem discouraging, but we’d like to set the record straight: it’s possible to scale Automate much larger than you’d initially […]

Connectwise Automate 2021.5 patch performance issues

Connectwise Automate Patch 2021.5 was released on May 11, and it contains security fixes for device inventory. It also contains performance issues for large Automate partners. Patch performance woes After applying the 2021.5 patch partners with large servers started to report miscellaneous problems — login issues, scripts not running as expected, UI slowness, IIS timeouts/errors, […]

IIS Tuning for Connectwise Automate

Connectwise Automate leverages Microsoft’s IIS webserver to facilitate application communications. Like other components of the Automate stack, IIS needs proper configuration to perform well under the heavy load of an RMM system. Below you’ll find the core IIS tuning config we use here at Automation Theory whenever we’re doing consulting for partners. As we explore […]

Top 5 myths about the Automate Database

As we begin discussing myths about the Connectwise Automate database, we’d like to go on record and say that most of the published information is wrong or misleading. Databases are extremely complex, and most of the existing tuning or maintenance advise is not holistic in nature — it treats symptoms and not the root causes. […]

The MySQL Performance Problem

Anyone familiar with ConnectWise Automate would probably not describe it as fast. It is powerful, robust, and slow as a turtle to load the application. The problems with ConnectWise Automate performance are particularly painful at large scales, and it seems to be almost a universal experience among partners. The root cause of these issues comes […]