How to pwn an Automate server: Connectwise Automate LAN Security

ConnectWise Automate security is something at the forefront of discussion for every MSP. Previously we’ve discussed security from the WAN angle, and how reverse proxy technology can be implemented to reduce the attack surface. However, internal LAN communications can also be an attack vector, and here at Automation Theory, we wanted to give proper attention […]

Connectwise Automate MySQL 8 Support: What it means for Automate administrators

Connectwise Automate MySQL 8 support is scheduled to arrive in October 2021. This will also introduce formal support for Windows Server 2019 to Automate. Here at Automation Theory, we wanted to clarify what that means for the day-to-day operations for Automate, and how to take action. MySQL 8: What’s new? MySQL has a long and […]

Connectwise Automate 2021.5 patch performance issues

Connectwise Automate Patch 2021.5 was released on May 11, and it contains security fixes for device inventory. It also contains performance issues for large Automate partners. Patch performance woes After applying the 2021.5 patch partners with large servers started to report miscellaneous problems — login issues, scripts not running as expected, UI slowness, IIS timeouts/errors, […]

Breaking Database Permission Changes in Automate 2021.1

After applying the Connectwise Automate 2021.1 patch, several partners reported different issues, unrelated to the database authentication changes. The symptoms varied from plugins not functioning to certain SQL queries not working, to issues with custom tables, all the way to major application issues. The cause of these issues can be traced back to permission changes. […]

Connectwise Automate MySQL user changes in patch 2021.1

Automate patch 2021.1 includes major changes to application user authentication and the interactions with MySQL. Below we describe what changed and what Automate administrators need to know. What changed? Previously each user in Automate had a matching user in MySQL with the same password. This allowed for integrations and administrators to authenticate to the database […]

MySQL 5.6 End of Life: What Connectwise Automate admins need to know

The MySQL 5.6 end of life date is February 5, 2021. Many Connectwise Automate partners are on MySQL 5.6, so here at Automation Theory, we wanted to clarify what that means for the day-to-day operations for Automate, and how to take action. End of Life: Just like Windows End of life in the Oracle world […]