Scaling ConnectWise Automate with a 3-way split

RMM scaling is an increasingly common conversation as M&A transactions abound in the MSP space. As companies merge (or experience rapid organic growth), questions arise regarding how scalable Connectwise Automate is. The initial answers might seem discouraging, but we’d like to set the record straight: it’s possible to scale Automate much larger than you’d initially […]

EoL software and MSP insurance requirements

Here at Automation Theory, we advocate for keeping Automate’s MySQL database patched for typical security/performance/stability reasons. However, we’ve recently seen clients purchase our MySQL maintenance packages for cyber insurance reasons — a trend we hadn’t seen before. One client explained that his insurance carrier added a clause that claims wouldn’t be covered if the software […]

MySQL 5.7 End of Life: What Connectwise Automate admins need to know

The MySQL 5.7 end-of-life date is October 21, 2023. Many Connectwise Automate partners are on MySQL 5.7, so here at Automation Theory, we wanted to clarify what that means for the day-to-day operations of Automate and how to take action. End of Life: Just like Windows Software end-of-life with Oracle is the same as with […]

Defending the MSP tool stack in a zero-day world

We had the pleasure of being a vendor and speaking at MSPGeekCon23 — and it was a fantastic conference! We presented our talk, “Defending the MSP tool stack in a zero-day world,” and converted it into a blog format below. Setting the stage: the zero-day world Zero-day attacks are increasing, and it’s all fun and […]